Refurbishment & Repair

The refurbishment process begins with a detailed initial assessment of each unit. During this phase, we:

• Verify the serial number for accurate tracking.

• Conduct a visual audit of all modules, rails, and components to identify any immediate repair needs.

• Assess the body and paint condition to determine any cosmetic or structural work required.

In this phase, we conduct an in-depth diagnostic review to assess the functional integrity of each unit:

• Power up the unit and verify that power supplies and distribution boxes are operating correctly.

• Configure the unit for diagnostic mode and conduct health checks across all major modules and MEI lights.

• Update production orders for any components that require repair or replacement, sending them to the parts lab.

• Verify that the PC cores meet minimum performance standards, and update orders for necessary upgrades.

After the health check, each unit is carefully disassembled to allow for thorough refurbishment:

• Remove all branding, decals, and external identifiers.

• Fully disassemble the unit, labeling all modules with the parent serial number for tracking and reassembly accuracy.

• Remove body panels and tag them for any required bodywork or paint preparation.

The Paint & Body phase focuses on restoring the aesthetic and structural quality of each unit:

• Repair all body defects to restore the unit’s structural integrity.

• Detail the underbody to enhance durability and appearance.

• Sand the unit as needed for a complete repaint.

• Apply a full paint process, covering both internal and external vault surfaces to ensure a professional, like-new appearance.

Each module and component undergoes individual inspection, repair, and detailing to ensure optimal functionality:

• Repair all modules as required to meet operational standards.

• Replace consumable components that show wear.

• Integrate new modules as needed, ensuring compatibility and performance.

• Detail all modules and conduct bench testing to confirm operability, ensuring a fully functional unit ready for reassembly.

Once the components have been restored, the unit is carefully reassembled:

• Mount the chassis on a custom pallet to ensure stability.

• Reinstall all repaired modules, ensuring correct placement and functionality.

• Reattach body panels, inspecting each for paint quality and fit.

• Conduct a final visual inspection of all modules, verifying correct installation, cable management, and assembly integrity.

Our Quality Control team performs a comprehensive check to ensure the unit meets Tellerex’s stringent standards:

• Post-test all modules with detailed evidence, including test slips and/or video documentation.

• Complete the unit QC checklist, which is reviewed and signed off by the Quality Assurance team.

• Document the serial numbers of locks and Encryption Pin Pads (EPPs) for security and tracking.

• Securely bolt the unit to the pallet for transit, vacuum the vault interior, and secure all shipping brackets, bolts, and screws.

• Place startup kits in the top of the unit and bag the ATM keys, taping them to the unit’s exterior for easy access.

• Perform a final cleaning, wiping down the entire unit for a professional presentation.

Our packaging process ensures the unit is secure and ready for transit, protecting it against damage:

• Apply a blue protective film to the main touchscreen and operator panel to prevent scratches.

• Install protective packaging foam to immobilize modules during transit.

• Verify that the ATM is securely bolted for stability.

• Photograph the fully prepared unit, attaching these images to the sales order in Tellerex’s ERP system for client transparency.

• Wrap and strap the unit in a new shipping box with a secure lid, attaching the box to the pallet.

• Place a model/serial placard on the front of the unit for easy identification.

• Move the packaged unit to inventory racking or shipment staging, depending on its next destination.